RED Track Feedback

RED Track Feedback is an independent service that consistently collects and processes high-quality feedback on training and other learning experiences for less than it costs to do it yourself.

In our feedback process:

Learner feedback comes directly to us;
We make an objective summary; which
Goes to both the buying organisation and the provider at the same time.

With RED Track, there is no spin, no filtering, and nobody grading their own homework! To see your training under an honest light, get in touch.

The fragility of in-house feedback:

Using feedback to improve learning experiences should be simple, but too often it is missed, messy, biased, inconsistent, or just ignored. That hurts everyone involved:

Learners just want to give feedback that leads to positive change.
Providers want to know their level of impact, and how to improve.
Buyers need to know what is working, to make better investment decisions.

How it works:

RED stands for Real Evaluation Data, which is the essence of the process: we convert the once-off tasks within a program evaluation into a continuous, efficient, business-as-usual system.

Here is how it works on any given learning experience:

Learner feedback comes directly to us.
We collect the feedback from your learners using surveys we design. These are carefully crafted to minimise bias and maximise completion. This gets clean data, with more honest answers, from high-quality questions.
A feedback report goes to both parties, at the same time.
Both your organisation and the training provider (if external) each receive the same summary report with the learner feedback simultaneously.

For a full walkthrough of each step, see this detailed overview of the process, or skip straight to an example summary report to see the reporting you would regularly receive.

The data we collect:

We measure a consistent set of factors across every program — engagement, digestibility, knowledge gained, confidence to apply, a recommendation score, open-text feedback, and two measures that check the integrity of the data itself.

For the full breakdown of what we measure and the analysis it enables, see this summary of our data collection and analysis.

The major upsides:

Consistency and reliability

When feedback is collected in-house, different people run it differently, ask different questions, or skip steps — making comparisons across programs or years impossible. RED Track keeps the process disciplined and consistent.

Better insights

Feedback in all directions becomes more honest, meaningful, and actionable than when it is led internally or by the provider.

Reduced bias and pressure
Internal collection almost always carries pressure to validate the training — consciously or not. Independence removes that tension, giving you believable data.

Improved decision-making
Rich, de-identified data supports deeper analysis and smarter investment choices.

Privacy-aligned approach
All data is stored securely, anonymised, and compliant with privacy principles. You can request de-identified data or have us perform deeper analyses.

Better business relationships

Getting structured, impartial feedback to your suppliers every time strengthens your relationships and helps them improve faster.

Time and resource efficiency
Collecting and analysing feedback in-house is tedious, error-prone, and often disliked. RED Track takes it off your plate — for less cost than the staffing hours required to do it internally.

Insights from beyond your organisation
A reservoir of high-quality, well-structured data from a process that transcends your organisation gives us the ability to identify broader trends. We can then advise you with insights grounded in a deep understanding of what’s working across different contexts — helping you get ever-greater value from your training investments.

RED Track can also help you to manage broader evaluation, procurement support with our modular flexible feedback management services.

Priced to be used:

Our pricing model is transparent and modular, making it easy to estimate your costs. It is deliberately simple and affordable, so organisations of any size can participate. It's also priced to never be challenged! See the fee breakdown here.

Ready to get on the right track?

Let's move beyond the hit-and-miss world of bias, inconsistency, and guesswork.

It's time for credible, consistent data that actually guides your investments in people.

Get in touch to see how the process could work in your organisation, map it onto your L&D set up, or request a quote.